Support
How can we help?
Aurum AI is a private, on-device iOS app. Most questions are answered below. If you still need help, use the form at the bottom of this page.
Frequently asked questions
Where is my data stored?
Everything you enter — products, pricing, photos, receipts, OCR text, serials, notes, aliases, goals, and settings — is stored locally on your iPhone. Aurum has no account system and no server-side database of your entries. If you enable iCloud sync in a future release and configure it explicitly, private iCloud may be used; it is otherwise disabled.
How do I cancel or restore my Apple subscription?
Subscriptions are handled entirely by Apple through StoreKit. To cancel, open the Settings app → your name → Subscriptions → Aurum AI, and choose Cancel Subscription. To restore a previous purchase on a new device or after reinstalling, open Aurum → Settings → Subscription → Restore Purchases. Aurum cannot process refunds; those are handled by Apple.
Can I export or delete my data?
Yes. In Aurum → Settings → Data, you can export your records to a file you save or share through the iOS share sheet, and you can delete individual items or wipe all data. Uninstalling the app also removes local data. There is no separate deletion request required, because your data never leaves your device unless you explicitly share it.
The OCR misread something on my receipt. How do I fix it?
Every OCR result is editable. Open the item, tap the field, and correct the text. OCR runs on-device using Apple Vision and is intended as a shortcut — please confirm any figure that matters, especially weights, purity, prices, and dates.
Does Aurum authenticate gold or verify sellers?
No. Aurum does not authenticate precious metals, verify sellers, appraise collectible value, or provide financial, legal, tax, insurance, or investment advice. It is an informational calculator and record organizer based on inputs you enter or confirm. Authentication requires a qualified professional and physical testing.
How does Aurum use AI?
Aurum uses Apple Vision for OCR and supported Apple Foundation Models on-device for structured assistance with your records. There is no hosted LLM. Your inputs are not sent to a third-party AI provider.
Contact support
Send only what's needed to reproduce your issue.
Please do not submit:
- Vault data or item lists from the app
- Serial numbers, hallmarks, or unique identifiers
- Photographs of receipts, invoices, or IDs
- The location of a safe, deposit box, or storage site
- Passwords, passcodes, or recovery phrases
- Financial account numbers or statements